Debt Collection
Most customers will, at some point, miss a payment. But not all of these can be identified as loss customers. Having the ability to quickly establish can't pay vs won't pay, and having the operational efficiencies and strategies in place to focus resources appropriately, can dramatically reduce the cost of bad debt?

We have multiple years of experience in dealing in the collections industry and has helped top tier banks to improve their processes and procedures.

Xgen brings to the table skills such as;
  • Identifying and profiling customers based on can't pay vs. won't pay
  • Reduce customer cost of collections
  • Improve customer contact rates
  • Collections workflow streamlining and automation
  • Maximise debt recovery from individual customers